Return Window & Eligibility
You have 30 calendar days from the date your order is delivered to initiate a return. Due to the personal and hygienic nature of our hair products, we can only accept items that are:
- Unworn, unwashed, and completely free of styling products.
- In their original packaging with all tags, bands, and inserts intact.
- Free from any odors (perfume, smoke, etc.) and signs of wear or alteration.
Items that have been brushed, combed, cut, or otherwise modified cannot be accepted. If a product arrives with a manufacturing defect, please contact us immediately; we treat quality issues as a priority and will guide you through a dedicated resolution process.
How to Start a Return
Email us at info@luvmehaaiir.it.com with your order number and the item(s) you wish to send back. Our support team will respond within 24 business hours with a pre-paid return shipping label and further instructions. Please do not ship items back without receiving this label first.
Return Shipping Cost
Returns are completely free. We cover the return postage, and we never charge any restocking or handling fees.
Shipping Address for Returns
Please send authorized returns to:
Luvmehaaiir Returns
24690 Capecastle Terrace, Aldie, VA 20105, United States
Refund Processing Timeline
Once your return is received and inspected at our warehouse, we will process your refund within 1–2 business days. You will receive a confirmation email as soon as the refund is initiated.
- The refund is issued back to your original payment method.
- Depending on your bank or card issuer, it may take an additional 7–10 business days for the funds to appear on your statement.
Exchanges
We do not currently operate a direct exchange program. If you need a different product, simply return your original order for a full refund and place a new order at your convenience.